Frequently Asked Questions

Do you have any questions? Don't hesitate and ask us

F.A.Qs

Topmost common questions people ask
When ordering a DTF decal, can I just purchase the decal?
No, we are not able to sell the decals on their own, we must put them on something, a shirt, sweatshirt or bag.
When ordering apparel, can I just purchase the apparel?
No, we are not able to sell the apparel on its own, it must be modified before we can sell it. This goes for all items in our catalog.
Can you create custom decals to create apparel with them on them for special occasions?
Yes, we will work with you on the design including picking out what you want the decal put on using our custom catalogs for apparel, bags, hats, or special promo items.
What is your return and refund policy?
People want reassurance that they can return items or get a refund if something goes wrong. Return policy is posted on the website in detail.
Are there any discounts or promo codes?
Everyone loves a good deal—this question pops up a lot before checkout.
Yes, we have a military and first responder discount you can verify using GovX which is on the checkout page.
Is my payment information secure?
Yes, all transactions are secure checkout.
Do you ship to my location?
Yes, we ship worldwide.
Can I track my order?
Yes, we can email the tracking information when order is processed.
What do I do if I receive a damaged or incorrect item?
This is part of the return policy referenced on the website; our goal is to have the customer happy so we will work to make that happen.
Are the product sizes accurate?
Yes, we use a catalog which has the standard sizes for apparel. If there are any questions customers are encouraged to contact us, and we will help to answer any questions.
How can I contact customer service?
Yes, we use our company email address which people are free to contact us, or our business phone number is also posted. We do have a chat bot which can answer most questions, however if people want to contact us, they are most welcome too.

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