Return Policy

Last updated: May 3, 2026

We want you to absolutely love what you ordered from Laser Lines & Stitches! If something’s off, we’ll do our best to make it right.

Return Window

You have 14 days from delivery to request a return or exchange.

Email us at support@laserlinesandstitches.com with your order number, and we’ll guide you through the process.

What You Can Return

We accept returns on:

• Non-customized items
• Unused products in their original condition and packaging

What You Can’t Return

Because of the handmade and personalized nature of our products, we can’t accept returns on:

• Custom-engraved or stitched items (e.g., names, logos, unique designs)
• Unless there’s been a mistake on our end

Refunds & Exchanges

• Refunds are issued back to your original payment method after we receive and inspect your return.
• If you need a different size or there was a defect, we’re happy to exchange.

Return Shipping

• Customers are responsible for return shipping.
• If we made an error or your item arrived damaged, we’ll cover the return shipping and send a replacement ASAP.

Damaged or Incorrect Items

If something arrived damaged or isn’t what you ordered, contact us within 7 days of delivery. Include your order number and a photo of the issue, and we’ll fix it quickly.

Need Help?

We’re here for you — just email support@laserlinesandstitches.com or use our Contact form.